Refund policy

     1. CANCELLATION POLICY

 

  • If the Customer places an Order and due to some reason Little Bear is unable to ship the Product, the Order will be cancelled and the transaction amount, if already paid, will be refunded to the Customer in accordance with these terms.

 

  • Some situations that may result in the Customerā€™s Order being cancelled include, without limitation, non-availability of the Products or quantities of Products ordered by the Customer, non-availability of the Services, inaccuracies or errors in pricing information, or occurrence of a Force Majeure Event. 

 

  • Little Bear will contact the Customer (at its sole discretion and if required) if all or any portion of the Customerā€™s Order is cancelled or if additional information is required to accept the Customerā€™s Order. 

 

  • A promo code, once used for a particular Order shall not be reused in case of cancellation of Order either by the Customer or Little Bear. It is being expressly clarified that in such an event, any promotional offers or free gifts associated with the Product shall be forfeited. 

 

  • The Customer may place a request for cancellation of partial or entire Order between Monday to Saturday from 10 AM to 8 PM by writing to Little Bear at community@leezus.com any time before the Order has been shipped. In case of requests for Order cancellations, Little Bear reserves the right to accept or reject such requests for any reason whatsoever. 

 

  • The Customer can raise a request for cancellation for one or all Products in the Order before such Order is dispatched by Little Bear, except where the Products in the Order are part of (a) a package of other Products, or (b) if the Products are part of a promotional package (collectively referred to as ā€œCombo Product Packā€). If the Customer raises such a request for cancellation, the Order for the Combo Product Pack shall stand cancelled as a whole.

 

  • The Customer will not be able to cancel Orders that have already been processed. Little Bear has the full right to decide whether an Order has been processed or not. The Customer hereby agrees not to dispute the decision made by Little Bear and accepts Little Bearā€™s decision regarding the cancellation. 

 

        2. TERMS OF RETURN AND REFUND 

 

  • Little Bear strictly does not offer any return or replacement of Products that have been opened, partly-used or used due to the personal nature of the Products and hygiene reasons. The Customer may raise a request for the return or replacement of a Product only within 48 (Forty Eight) hours of receipt of the Order (ā€œDefective Delivery Return Windowā€) in case the Customer is returning or replacing the Product due to it being damaged and/or defective (ā€œDefective Deliveryā€). It is mandatory for the Customer to make an unboxing video clearly depicting the issues with the Product and submit the same to Little Bear along with the request for return or replacement of Product in accordance with Clause 3.4 of this Policy. The Customer acknowledges and agrees that Little Bear shall not accept the Customerā€™s return or replacement request for Defective Delivery if such Customer does not raise the request within the Defective Delivery Return Window.

 

  • The Customer agrees and acknowledges that Little Bear shall not process request for return or replacement of the Product in case (a) the Product has been used or altered; (b) the Product is received in a physically damaged condition different from the condition of the Product in the unboxing video submitted by the Customer; (c) the Product is returned without original packaging including price tags, labels, samples and promotional gifts/freebies; (d) Little Bear is not satisfied with the images or videos submitted by the Customer; and (e) the request is initiated beyond the Defective Delivery Return Window. 

 

  • Little Bear offers a 100 (One Hundred) day product warranty only on electronic products against manufacturing defects commencing from the date of delivery.  The Customer shall take images and videos clearly depicting the issues with the Product and submit the same to Little Bear along with the request for return of Product in accordance with Clause 3.4 of this Policy. 

 

  • For any request for return or replacement (as applicable) of Product, the Customer shall take pictures or videos clearly depicting the issues with the Product and submit the same to Little Bear along with the request for return or replacement of Product. The Customer understands that merely raising a request for return or replacement does not entitle such Customer to a refund or replaced Product. The request for return or replacement of Product shall only be processed if Little Bear in its sole opinion is satisfied with the images or videos submitted and has expressly acknowledged and accepted the defect in the Product. The Customer agrees not to challenge such decision in any manner whatsoever.

 

  • The Product warranty does not apply to (a) defects or damage to the Product resulting from misuse, tampering, improper, or unreasonable use; (b) defects to the Product due to improper storage, unusual physical or electrical stress; (c) scratches, dents or physical damage of the Product unless caused by Little Bear and notified to Little Bear during the Defective Delivery Return Window; (d) ordinary wear and tear of Products; (e) Products which the Customer has got repairs conducted by third party, unofficial repair centers or individuals; and (f) Product returned without the original packaging including price tags, labels, samples and promotional gifts/freebies. Any damage to a removable part will not result in the replacement of the entire Product, and only that part of the Product which is damaged shall be covered under warranty. 

 

  • All of Little Bearā€™s Products are packaged with tamper-proof packing. The Customer shall ensure to not accept any package containing the Products where the seal is tampered or outer package is damaged. It is expressly clarified that acceptance of a tampered or damaged package by the Customer will automatically disqualify such Customer from any return or replacement request for Defective Delivery.

 

  • Only those Products for which (a) a return/replacement request has been placed by the Customer in accordance with this Policy and for which (i) the replacement is not possible; or (ii) a replacement is not asked for; or (b) a cancellation request has been initiated by Little Bear or has been placed by the Customer as per this Policy, the Customer will be eligible for a refund. All refunds provided by Little Bear shall be in accordance with Clause 3.10 of this Policy. The refund process shall be initiated once the returned/cancelled Order has been received and verified at the warehouse.   

 

  • THE CUSTOMER ACKNOWLEDGES AND AGREES THAT ANY RETURN OR REPLACEMENT OF THE PRODUCT, APPROVED BY LITTLE BEAR IN ACCORDANCE WITH THIS POLICY SHALL BE STRICTLY PROCESSED ON A ONE-TIME BASIS. IT IS EXPRESSLY CLARIFIED THAT LITTLE BEAR SHALL NOT PROVIDE ANY RETURN OR REPLACEMENT OF A PRODUCT WHICH HAS ALREADY BEEN RETURNED OR REPLACED. ONCE A PRODUCT HAS UNDERGONE THE RETURN OR REPLACEMENT PROCESS, IT IS CONSIDERED FINAL. 

 

  • Details in relation to such refunds shall be informed to the Customer through the registered mobile number or email ID that was used at the time of signing-up or in such other manner as may be indicated by Little Bear. Little Bear reserves the right to honour such refund requests in a manner it deems fit and it is clarified that such refund requests shall be accepted by Little Bear only in exceptional cases. The Customer agrees not to challenge such decisions in any manner whatsoever.  

 

  • Subject to this Policy, the transaction amount will be refunded to the Customer only in the form of store credit (ā€œStore Creditā€). One Store Credit shall be equal to INR 1 (Indian Rupees One) and shall be linked to the Customersā€™ Account. The Customer can utilize the Store Credit to purchase any Product on the Platform provided that the amount of such Product is commensurate with the value of the Store Credit. If the chosen Product exceeds the value of the Store Credit, the Customer may settle the price difference through alternative payment methods. On the other hand, if the value of the chosen Product is lower than that of the Store Credit, the Customer can either retain the remaining balance for future Orders or choose additional items to fully utilize the Store Credit.